From Engagement To Customer Experience
“Always treat your employees exactly as you want them to treat your best customers.” –Stephen R. Covey
What do you hire for? What, specifically, are you looking for? And, once you get those people, what do you do to create a culture where they want to stay? It matters because it impacts everything. From engagement to the end customer experience, we all work and grow together.
Get ready to enter the leader matrix with this week’s guest, Mike Redbord. Some conversations are so much fun and also so easy that I love having them and re-listening to them. That’s this week’s!
Mike is a seasoned leader with Hub Spot and we hit the full spectrum of topics in our talk. He’s also the KING of great leadership analogies. We talk about hiring for traits versus skills, how worker experience is what culture is about, and the key tenants the keep customers coming back.
I really enjoyed this episode and I know you will too. CHEERS!
More on Mike….
Mike Redbord is the GM of the Service Hub at HubSpot. He helped scale the support teams from a start-up to a publicly traded SAAS juggernaut. Now he is ready to share his experience at HubSpot to help business owners re-envision what success looks like for their businesses.
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